Failed to connect Broker's App

Created by Prarthi Shah, Modified on Tue, 17 Dec at 6:48 PM by Lasya Pamidi

If you're encountering the "Failed to connect" error while trying to connect your broker's account, there are a few common reasons for this issue and probable solutions for it.  


Reasons for the Error:

  • Downtime on the broker's end
  • Request timeout


How to Resolve the issue:

  1. Uninstall the Broker Integration:

    • Navigate to My Profile > My Apps.
    • Select the broker account causing the issue.
    • Click on Uninstall to remove the integration. 
  2. Reconnect the Broker:

    • Navigate to Capital Gains / Business Profession
    • Select the broker account and Connect.
  3. Allow Time for Sync:

    • Once logged in, allow 5-10 minutes for the system to sync your data with the broker. You can also press Ctrl + Shift + R to execute a hard refresh of the page
Once the broker's account is connected, all the trade details will be retrieved on Quicko. 

Still, facing issues? You can raise a ticket and share the Tax P&L report from the respective broker.

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